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Fond dégradé bleu clair MCS, visuel minimaliste associé au bien-être et à la santé globale
An answer at your fingertips

Frequently Asked Questions

Wondering how to use our products, what our delivery times are like, or how to add collagen to your routine? We've gathered answers to the most frequently asked questions to help you with clarity and simplicity.

Benefits, uses and integration

Collagen

Find out everything you need to know about our collagen–its effects, how it's used in cooking, and the results you can expect.

WHAT ARE THE BENEFITS OF MARINE COLLAGEN?

Our marine collagen helps support the health of skin, hair, nails, joints, and muscles. It promotes a natural glow, smoother skin, and overall renewed vitality.

AT WHAT AGE CAN YOU START TAKING IT?

From the age of 25, our natural collagen production begins to decline. That's why many choose to start at this time to preventatively support their skin and body.

WHY IS COLLAGEN AVAILABLE IN POWDER?

Marine collagen is in the form of hydrolyzed peptides, which means it is broken down into smaller amino acid chains for better absorption by the digestive system. The unflavored powder formula is easy to incorporate into your routine.

CAN I CONSUME COLLAGEN IN A HOT DRINK?

Yes. You can add it to your coffee, tea, soup, or broth. However, avoid heating it above 150°C (300°F) to preserve the effectiveness of the peptides.

WHAT CAN I EAT IT IN?

Marine collagen dissolves easily in coffee, smoothies, water, juice, yogurt, or even warm soup.

DOES IT HAVE TO BE TAKEN ON AN EMPTY FOOD?

No. It can be taken with or without food, whichever is convenient for you.

DO I HAVE TO TAKE THE COLLAGEN DOSE ALL AT ONCE OR CAN I DIVIDE IT?

The recommended daily dose is 10g per day. You can take it in a single serving or divide it into two portions, depending on your routine. Collagen blends well into hot or cold drinks, smoothies, yogurt, soups, and more.

WHY DOESN'T MY BAG LAST EXACTLY 30 DAYS?

The amount in each bag is 300g, which is equivalent to 30 servings of 10g. However, the amount per scoop can vary depending on the density of the powder and how you measure it. For example, a heaped or rounded scoop can contain between 8 and 12g.

→ For optimal accuracy, we recommend using a kitchen scale.

WHEN WILL I SEE RESULTS?

Health Canada recommends using collagen for at least five months to fully experience its benefits.

That said, many members of our MCS community report noticing initial results within the first few weeks, particularly stronger nails and hair.

CAN I COMBINE COLLAGEN WITH YOUR OTHER PRODUCTS?

Yes. All our products are designed to work synergistically.

However, if you take medication, are pregnant or breastfeeding, or have a specific health condition, we recommend consulting a healthcare professional before adding a new supplement to your routine.

WHERE DOES YOUR MARINE COLLAGEN COME FROM?

Our marine collagen comes from wild cod, a fish known for the quality of its type I collagen, ideal for supporting skin, nails, hair and joints.

DOES COLLAGEN HAVE A TASTE?

Our PURE marine collagen is unflavored, allowing you to add it to your recipes without altering their taste. We recently added our berry-flavored ENERGIE marine collagen and electrolytes to our product line.

Advice, use and effectiveness

Supplements

Learn everything you need to know about taking supplements: when, how, for whom, and why. Clear answers to help you with your wellness routine.

WHAT TIME OF DAY SHOULD I TAKE MY SUPPLEMENTS?

It depends on the type of supplement. For example, products containing collagen can be taken in the morning with a hot or cold drink. Others are taken with a meal for better absorption. Check the package for recommendations.

CAN I TAKE MORE THAN ONE SUPPLEMENT AT THE SAME TIME?

Yes, in most cases. However, some supplements may interact with each other or with medications. If in doubt, seek the advice of a healthcare professional.

IS IT SAFE TO TAKE YOUR SUPPLEMENTS EVERY DAY?

Yes, our formulas are designed for daily use. However, always follow the recommended dosage indicated on the packaging.

ARE YOUR SUPPLEMENTS NATURAL AND ADDITIVE-FREE?

Yes. All our products are formulated with carefully selected ingredients, without preservatives or artificial colors.

Safety and medical information

Allergies and health conditions

Learn about the composition of our products, potential allergens and our recommendations for people with specific health conditions.

CAN I TAKE YOUR PRODUCTS IF I HAVE A SPECIFIC HEALTH CONDITION OR DIAGNOSIS?

Our products are suitable for most healthy adults. However, if you are taking medication, have an unusual health condition, or are being monitored for a specific diagnosis, always consult a health-care provider before using our products.

ARE YOUR PRODUCTS SUITABLE DURING PREGNANCY OR BREASTFEEDING?

Although our formulations are pure and free of unnecessary additives, we recommend that you consult with a healthcare professional before adding our products to your routine during pregnancy or breastfeeding.

DO YOUR PRODUCTS CONTAIN GLUTEN, SOY OR GMOs?

No. All our products are gluten-, soy-, and GMO-free, and are formulated with simple, effective, and safe ingredients.

DO YOUR PRODUCTS CONTAIN CRUSTACEANS?

No. Our collagen comes exclusively from fish (cod), with no added shellfish.

If you have a seafood or fish allergy, consult a health professional before use.

CAN YOUR PRODUCTS CAUSE SIDE EFFECTS?

In rare cases, some people may experience mild digestive discomfort (bloating, gas, looser stools), especially at first. Tip: Start with a half dose for a few days to let your system adjust.

Flexibility and simplified management

Subscription

Manage your subscription with ease! Frequency, modification, cancellation, or pause...we explain everything!

HOW DOES THE SUBSCRIPTION WORK?

The subscription allows you to automatically receive your collagen every month, delivered directly to your home.

It's a simple way to maintain consistency in your wellness routine, without having to think about it. In addition to simplifying your wellness routine, you’ll enjoy 10% off every order.

Your subscription is completely flexible: you can modify, postpone, or cancel it at any time directly from your customer account.

CAN I CHANGE MY SUBSCRIPTION (DATE, PRODUCT, ETC.)?

Yes, but at the moment our platform does not allow you to do this directly.

Write to us at info@vivremcs.com and we will make the adjustments for you.

CAN I CHANGE THE DELIVERY FREQUENCY?

You can manage your subscription directly from your customer account–skip a month, pause, or cancel your subscription at any time.

The option to add products to an existing subscription will be available soon.

In the meantime, if you’d like to add a product, please email us at info@vivremcs.com.

CAN I CANCEL MY SUBSCRIPTION?

Yes, you can cancel your subscription at any time directly from your customer account.

WHAT ARE THE BENEFITS OF SUBSCRIBING?

The subscription allows you to automatically receive your MCS products–collagen, supplements, and vitamins–at the frequency you choose, without having to think about it.

You also enjoy 10% off every order, automatic monthly delivery, and the flexibility to modify or pause your subscription at any time.

Points, tiers and rewards

MCS Club

Everything you need to know about your MCS points

HOW DOES THE MCS REFERRAL PROGRAM WORK?

You’ll receive an email with your personal referral link to share with friends and family. When a new customer uses your link, they’ll get $10 off their first order, and you’ll receive $10 MCS once their order has been placed.

WHEN CAN I START EARNING POINTS?

The MCS Club launches on September 25, 2026. You must join the MCS Club and create your account to earn points on eligible purchases made from that date forward. Purchases made before September 25, 2026, are not eligible, and points cannot be added retroactively

CAN I SAVE MY MCS REWARDS?

Yes. Once you reach 500 points, you’ll earn $10 MCS. You can use it toward a future order or save your rewards to use later. For example, 1,000 points = $20 MCS and 2,500 points = $50 MCS.

ARE THERE ANY PURCHASES THAT DON’T EARN POINTS?

Points are not earned on taxes, shipping fees, gift cards, or the portion of a purchase paid with a reward.

HOW IS MY MCS CLUB TIER DETERMINED?

Your tier is based on your purchases with MCS. Once you reach a tier, you keep it for life.

DO MY POINTS EXPIRE?

Your points stay active as long as you make at least one purchase every 12 months.

HOW DO I CHECK MY POINTS BALANCE?

Log in to your account: your balance and rewards are displayed there.

IF I REDEEM MY POINTS, DO I LOSE MY TIER?

No, never. Your tier is based on your purchases, not your points.

HOW DO I GET MY BIRTHDAY POINTS?

Add your date of birth to your profile to receive them during your birthday month.

WHAT HAPPENS IF AN ORDER IS REFUNDED?

The points earned on the refunded product are removed from your account.

DO I EARN MORE POINTS WITH AN MCS SUBSCRIPTION?

Yes. When you subscribe to one or more MCS products, you earn 2x the points on your subscription purchases.

HOW CAN I VIEW MY POINTS BALANCE AND REWARDS?

Log in to your MCS account to view your points balance, rewards, and MCS Club tier.

HOW DOES THE MCS REFERRAL PROGRAM WORK?

You’ll receive an email with your personal referral link to share with friends and family. When a new customer uses your link, they’ll get $10 off their first order, and you’ll receive $10 MCS once their order has been placed.

Shipping, tracking and returns

Order

Everything you need to know about your order: delivery times, tracking, return policies and shipping options.

WHAT IS THE DELIVERY TIME?

Orders are carefully prepared within 1 to 2 business days.

Once shipped, delivery generally takes 2 to 3 business days for Quebec and Ontario, and 3 to 7 business days for the rest of Canada.

Orders are shipped Monday through Friday, excluding holidays.

HOW DO I TRACK MY ORDER?

As soon as your order is shipped, you’ll receive a confirmation email containing your tracking number and a link to the carrier’s website.

You can also track your order directly from your customer account under Order History.

CAN I CHANGE MY ORDER?

Yes, as long as it hasn't been sent. Email us at info@vivremcs.com. We can add, remove, or adjust an item for you.

CAN I CANCEL MY ORDER?

Yes, if it hasn't been shipped yet.

WHAT IF I RECEIVE THE WRONG PRODUCT OR A DAMAGED ITEM?

Email us at info@vivremcs.com with a photo and your order number. We'll quickly correct the situation.

DO YOU SHIP INTERNATIONALLY?

Not yet. We currently only ship to Canada.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards, including Visa, Mastercard, and American Express.

You can also pay for your purchases using Apple Pay, Google Pay, or Shop Pay for a fast and secure checkout.

I HAVE A QUESTION OR CONCERN WITH MY ORDER. WHAT SHOULD I DO?

Email us at info@vivremcs.com with as much detail as possible (order number, photo if necessary). We will take care of it quickly.

Write to us directly

Our team is here for you

If you can't find what you're looking for in the FAQ, please contact us directly. We'll be happy to help you as soon as possible.

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