Frequently Asked Questions
Wondering how to use our products, what our delivery times are like, or how to add collagen to your routine? We've gathered answers to the most frequently asked questions to help you with clarity and simplicity.
Collagen
Find out everything you need to know about our collagen – its effects, how it's used in cooking, and the results you can expect.
Our marine collagen helps support the health of skin, hair, nails, joints, and muscles. It promotes a natural glow, smoother skin, and overall renewed vitality.
From the age of 25, our natural collagen production begins to decline. That's why many choose to start at this time to preventatively support their skin and body.
Marine collagen is in the form of hydrolyzed peptides, which means it is broken down into smaller amino acid chains for better absorption by the digestive system. The unflavored powder formula is easy to incorporate into your routine.
Yes. You can add it to your coffee, tea, soup, or broth. However, avoid heating it above 150°C (300°F) to preserve the effectiveness of the peptides.
Marine collagen dissolves easily in coffee, smoothies, water, juice, yogurt, or even warm soup.
No. It can be taken with or without food, whichever is convenient for you.
The recommended daily dose is 10g per day. You can take it in a single serving or divide it into two portions, depending on your routine. Collagen blends well into hot or cold drinks, smoothies, yogurt, soups, and more.
The amount in each bag is 300g, which is equivalent to 30 servings of 10g. However, the amount per scoop can vary depending on the density of the powder and how you measure it. For example, a heaped or rounded scoop can contain between 8 and 12g.
→ For optimal accuracy, we recommend using a kitchen scale.
Some effects can be felt from the first few weeks (nails, hair). Daily intake for at least three months is recommended for visible and lasting results.
Yes. All our products are designed to work synergistically.
Our marine collagen comes from wild cod, a fish known for the quality of its type I collagen, ideal for supporting skin, nails, hair and joints.
Not yet. We currently only ship to Canada.
Our PURE marine collagen is unflavored, allowing you to add it to your recipes without altering their taste. We recently added our berry-flavored ENERGY marine collagen and electrolytes to our product line.
Supplements
Learn everything you need to know about taking supplements: when, how, for whom, and why. Clear answers to help you with your wellness routine.
It depends on the type of supplement. For example, products containing collagen can be taken in the morning with a hot or cold drink. Others are taken with a meal for better absorption. Check the package for recommendations.
Yes, in most cases. However, some supplements may interact with each other or with medications. If in doubt, seek the advice of a healthcare professional.
Yes, our formulas are designed for daily use. However, always follow the recommended dosage indicated on the packaging.
Yes. All our products are formulated with carefully selected ingredients, without preservatives or artificial colors.
Allergies and health conditions
Learn about the composition of our products, potential allergens and our recommendations for people with specific health conditions.
Our products are suitable for most healthy adults. However, if you are taking medication, have an unusual health condition, or are being monitored for a specific diagnosis, always consult a healthcare professional before using our products.
Although our formulations are pure and free of unnecessary additives, we recommend that you consult with a healthcare professional before adding our products to your routine during pregnancy or breastfeeding.
No. All our products are gluten-, soy-, and GMO-free, and are formulated with simple, effective, and safe ingredients.
No. Our collagen comes exclusively from fish (cod), with no added shellfish.
If you have a seafood or fish allergy, consult a health professional before use.
In rare cases, some people may experience mild digestive discomfort (bloating, gas, looser stools), especially at first. Tip: Start with a half dose for a few days to let your system adjust.
Subscription
Manage your subscription with ease! Frequency, modification, cancellation, or pause... we explain everything!
The subscription allows you to automatically receive your collagen every month, delivered directly to your home. It's a simple way to maintain consistency in your wellness routine, without having to think about it.
Yes, but at the moment our platform does not allow you to do this directly.
Write to us at info@vivremcs.com and we will make the adjustments for you.
No. The subscription is monthly. However, you can skip a month at any time. Let us know by emailing us at info@vivremcs.com.
Yes, anytime, free of charge. Simply write to us at info@vivremcs.com.
– A simplified routine with automatic delivery
– A preferential rate on collagen sachets
– No reminders to make – your payment is automatic
– Surprises reserved for subscribers
Order
Everything you need to know about your order: delivery times, tracking, return policies and shipping options.
– 1 to 2 business days for major centers (delivery by Purolator)
– Up to 7 business days for remote areas (delivery by Canada Post)
As soon as it is shipped, you will receive an email with a tracking link.
Yes, as long as it hasn't been sent. Email us at info@vivremcs.com. We can add, remove, or adjust an item for you.
Yes, if it hasn't been shipped yet.
Email us at info@vivremcs.com with a photo and your order number. We'll quickly correct the situation.
Not yet. We currently only ship to Canada.
We currently accept credit cards (Visa, Mastercard, American Express) and Google Pay. Other payment methods are not yet available.
Email us at info@vivremcs.com with as much detail as possible (order number, photo if necessary). We will take care of it quickly.
Our team is here for you
If you can't find what you're looking for in the FAQ, please contact us directly. We'll be happy to help you as soon as possible.